These Terms and Conditions (hereinafter "T&C") are intended to define the mutual rights and obligations between [Company Name], operator of prestigious railway journeys, and any natural or legal person (hereinafter "the Client") wishing to book or purchase a transport service or any other service offered by the Company.

By booking a service, the Client acknowledges having read, understood and accepted these T&C without reservation. These conditions apply to all sales concluded directly with the Company or through its authorized partners.

For the purposes of these T&C, the following terms have the meaning assigned to them below:

• Company: refers to SSG SWISS, operator of tourist and luxury trains, registered with the RCS under number [XXXX], whose registered office is located at [Address].
• Client: any natural person of legal age, legally capable or any legal entity having made a reservation.
• Ticket: nominative transport ticket, electronic or physical, issued to the Client after confirmation of their reservation.
• Services: all services offered by the Company, including rail transport, onboard meals, mobile hospitality services, cultural activities or excursions.
• Website: the Company's official website ssg.swiss, used for presentation, booking and purchase of Services.

Reservations can be made via the website, by telephone through our customer service, or through partner travel agencies. Any reservation is only considered final after receipt of full payment (or deposit when provided) and written confirmation from the Company.

Payment for services must be made according to the following terms:

• Cash payment upon booking, unless otherwise specified at the time of order.
• Accepted payment methods include credit cards (Visa, Mastercard, American Express), bank transfers and certain secure online payment platforms.
• In case of payment by transfer, banking fees are the exclusive responsibility of the Client.

The Company reserves the right to refuse any reservation from a Client with whom a previous dispute exists.

Any request for modification or cancellation must be made in writing and addressed to: contact@website.com. The cancellation fees applied are as follows:

• More than 60 days before departure: refund of 80% of the total amount.
• Between 59 and 30 days before departure: 50% refund.
• Less than 30 days before departure: no refund possible.

Certain special offers or promotions may be non-refundable; this information is clearly indicated at the time of booking.

The Company reserves the right to cancel or modify a trip due to exceptional circumstances (force majeure, strikes, extreme weather conditions, technical failures, security or regulatory obligations, etc.).

In this case, the Company will offer, where possible, an equivalent alternative or proceed with full refund of amounts paid, without further compensation.

The rates displayed on the website or commercial materials are indicated in euros, all taxes included, unless otherwise stated. They include the services specified in the trip description (transport, meals, onboard services, etc.), but exclude personal expenses, insurance, and additional fees not provided for in the contract.

The Company reserves the right to modify its prices at any time, particularly in case of changes in taxation, exchange rates, or fuel costs. The rate applicable to the Client is the one in effect at the time of booking validation.

It is the Client's responsibility to ensure they have all necessary documents to make their trip (valid identity document, visa, parental authorization if applicable). The Company declines all responsibility in case of boarding refusal due to administrative non-compliance.

Travel insurance including cancellation, baggage loss, medical expenses abroad and civil liability is strongly recommended. The Company is not required to compensate a Client who has not subscribed to such insurance.

The Company is responsible for the proper execution of services sold within the limits of contractual commitments and in compliance with applicable laws.

However, it cannot be held responsible for damages or prejudices caused by:

• Client fault (non-compliance with onboard rules, health condition, etc.);
• a third party external to the provision of services;
• an event of force majeure or unforeseeable circumstances.

The Company's liability is in any case limited to the total amount of the purchased service.

The Company cannot be held responsible for any failure to meet its contractual obligations when such failure is due to a case of force majeure as defined by French jurisprudence: natural disasters, pandemics, armed conflicts, civil unrest, strikes, or other events independent of the parties' will making normal contract execution impossible.

In accordance with current legislation (GDPR), personal data collected during booking is processed confidentially. It is used exclusively for customer relationship management and is never transmitted to unauthorized third parties.
The Client has the right to access, rectify, delete and oppose the processing of their data. For any request, they can contact: dpo@website.com.

These Terms and Conditions are subject to French law. In case of dispute not resolved amicably, the competent court will be that of the jurisdiction of the Company's registered office, unless otherwise required by mandatory legal provision.

For any question or complaint regarding a service, booking or interpretation of these conditions, the Client can contact customer service at the following address: